Legal
Privacy Policy
This policy describes how The White Drip Beauty Lounge handles personal information when you use our website, book treatments, or visit our lounges. It includes how we treat health-related details you share for IV drips, skin treatments, laser services, and doctor-led care.
1. Introduction
The White Drip Beauty Lounge (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit https://thewhitedrip.ph, book treatments online, contact a lounge, or receive communications from us.
Because we offer wellness and aesthetic services—including IV drips, skin treatments, and doctor-led procedures—some information you provide may relate to your health. We handle that information with additional care, as described below.
2. Who is responsible for your data
The data controller for personal information collected through our website and booking system is The White Drip Beauty Lounge, operating lounge locations in the Philippines.
For privacy questions or requests, contact us at hello@thewhitedrip.ph or through your booked branch using the phone number listed on our locations page.
3. Information we collect
We may collect the following categories of information:
- Identity and contact details: name, email address, mobile number.
- Booking details: branch, service, preferred date and time, party size, duration, and optional notes you submit.
- Health-related information you voluntarily provide in booking notes or when speaking with staff (for example allergies, pregnancy, medications, or conditions relevant to treatment safety).
- Communications: messages you send via email, Messenger, Instagram, Facebook, or phone.
- Technical data: IP address, browser type, device information, and basic usage data collected through our hosting and security providers.
- Admin and operations data: booking status, confirmation and reminder email logs, and internal notes created by authorised staff.
4. How we use your information
We use personal information to:
- Process and manage online booking requests and appointments.
- Contact you about confirmations, reminders, rescheduling, or service-related updates.
- Assess suitability for treatments and coordinate care with licensed doctors where applicable.
- Operate branch capacity, admin dashboards, and fraud or abuse prevention (including spam protection).
- Improve our website, services, and customer experience.
- Comply with law, respond to lawful requests, and protect our rights, guests, and staff.
5. Health and sensitive information
Information about your health, allergies, or medical history may be considered sensitive personal information under Philippine law. We collect it only when you or staff provide it for treatment planning and safety.
Please do not include unnecessary clinical detail in open booking notes. Our team may contact you to discuss suitability before confirming certain services, especially IV drips and doctor-led procedures.
Doctor-led services (such as injectables, threads, or consultations) may require additional verbal assessment and documentation at the branch. Licensed physicians make clinical decisions independently within their scope of practice.
7. How long we keep information
We retain booking and contact records for as long as needed to fulfil appointments, resolve disputes, meet accounting or legal requirements, and maintain reasonable business records.
Email logs related to confirmations and reminders are kept for operational and audit purposes. You may request deletion subject to legal and operational limits.
8. Security
We use administrative, technical, and organisational measures appropriate to the nature of our operations, including access controls for staff systems and encrypted connections where supported by our providers.
No method of transmission or storage is completely secure. Please use strong contact details and notify us promptly if you suspect unauthorised access related to your booking.
9. Your rights (Philippines)
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable NPC rules, you may have rights to access, correct, object to certain processing, withdraw consent where processing is consent-based, and request erasure or blocking subject to legal exceptions.
To exercise these rights, email hello@thewhitedrip.ph with enough detail for us to verify your request. We will respond within reasonable timeframes required by law.
10. Children
Our services are intended for adults and minors only with appropriate guardian involvement. Online booking is not directed to children under 18 without parental or guardian consent and supervision at the branch.
11. Marketing
We may inform you about promotions through social channels or, where permitted, direct messages. You can opt out of marketing communications at any time without affecting transactional messages about your booking.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Material changes may also be noted on our website.
14. Contact
The White Drip Beauty Lounge
Email: hello@thewhitedrip.ph
Website: https://thewhitedrip.ph/#lounges